Meet the team: Rebecca, Customer Support Manager

We’re continuing with our meet the team posts – so you get to know who’s behind the scenes. Natural Cycles is a young startup that has a diverse, international and young team working on giving women an alternative  and ensuring to deliver the best possible product we can. This week our customer support agent is up – Rebecca!

Natural Cycles Meet the Team

First snow in Stockholm!

Tell us about your work at Natural Cycles?
I work with customer support, so I answer all of our Cycler’s questions be it by email or on social media and the occasional phone call.  It’s also a part of my job to be involved in finding things that could do with improvement within the app, reporting bugs etc. I work very close with Cyclers and have a good understanding of what they want and need.

Why Natural Cycles?
I started using it myself as I had already quit the pill about six months earlier. About a year later, I was looking for a new job and found an open position and just knew I HAD to work for Natural Cycles. I was already happy with the app, and the work the company was doing, so I really wanted to be a part of this. I was actually really nervous and excited to meet Elina for the first time too!

What does it mean to be a good support agent?
I am very compassionate and well-informed about all aspects of the menstrual cycle. I always try to put myself in the position of being the Cycler, asking for guidance and help with my menstrual cycle and sex life. It means having to be very personal with everyone, while still providing all the relevant information. I really feel and sympathise with all them and try to give the best advice possible.

What’s one thing you’ve learned during your time at Natural Cycles?
Almost everything about the menstrual cycle!

What’s your go-to place to eat in Stockholm?
A burger place South of Stockholm, Bun-Meat-Bun. I’ve always treated myself to their burgers after every big thing in my life – surgery, new apartment and this job too actually!

Favourite feature in Natural Cycles app?
The graph is my favourite. It tells me everything I need to know about my own body. It shows the entire menstrual cycle, with every up and down in temperature and cycle variation, and all data is accessible by tapping the data point. Alternatively you can see it all on the statistics page. I’m just really interested in learning more about my body and cycle.

Favourite quote?
Always treat others as you wish for them to treat you. This speaks to me on so many levels – it was my school’s motto which has stuck with me since I was 6 years old.

Read here about our Head of Design Daniel and look out for more Meet the Team posts!

Cheers,
Dani at Natural Cycles