Meet the team: Rebecca, Customer Support Manager

We’re continuing with our meet the team posts – so you get to know who’s behind the scenes. Natural Cycles is a young startup that has a diverse, international and young team working on giving women an alternative  and ensuring to deliver the best possible product we can. This week our customer support agent is up – Rebecca!

Natural Cycles Meet the Team

First snow in Stockholm!

Tell us about your work at Natural Cycles?
I work with customer support, so I answer all of our Cycler’s questions be it by email or on social media and the occasional phone call.  It’s also a part of my job to be involved in finding things that could do with improvement within the app, reporting bugs etc. I work very close with Cyclers and have a good understanding of what they want and need.

Why Natural Cycles?
I started using it myself as I had already quit the pill about six months earlier. About a year later, I was looking for a new job and found an open position and just knew I HAD to work for Natural Cycles. I was already happy with the app, and the work the company was doing, so I really wanted to be a part of this. I was actually really nervous and excited to meet Elina for the first time too!

What does it mean to be a good support agent?
I am very compassionate and well-informed about all aspects of the menstrual cycle. I always try to put myself in the position of being the Cycler, asking for guidance and help with my menstrual cycle and sex life. It means having to be very personal with everyone, while still providing all the relevant information. I really feel and sympathise with all them and try to give the best advice possible.

What’s one thing you’ve learned during your time at Natural Cycles?
Almost everything about the menstrual cycle!

What’s your go-to place to eat in Stockholm?
A burger place South of Stockholm, Bun-Meat-Bun. I’ve always treated myself to their burgers after every big thing in my life – surgery, new apartment and this job too actually!

Favourite feature in Natural Cycles app?
The graph is my favourite. It tells me everything I need to know about my own body. It shows the entire menstrual cycle, with every up and down in temperature and cycle variation, and all data is accessible by tapping the data point. Alternatively you can see it all on the statistics page. I’m just really interested in learning more about my body and cycle.

Favourite quote?
Always treat others as you wish for them to treat you. This speaks to me on so many levels – it was my school’s motto which has stuck with me since I was 6 years old.

Read here about our Head of Design Daniel and look out for more Meet the Team posts!

Cheers,
Dani at Natural Cycles

Meet the team: Daniel, Head of Design

 

Role: Head of Design 

IMG_1169

Where are you from:

Born in Sundsvall, in the middle of Sweden. Resident of Stockholm since the late 90’s

Working at Natural Cycles Since: Last spring.

Thinking behind Natural Cycles’ new look:

Our Cyclers are independent, modern and vibrant women, which is what we wanted our new visual identity to represent.  We are therefore moving away from our old white and purple look towards a more colourful, warm and bold identity.

New apps features and design:

We are changing everything and nothing. While our cyclers will recognize and feel right at home with most features this will be a major update of our app. Expect a better user experience in total. More intuitive, more beautiful and more focused. Every cycler, seasoned and novice, will hopefully find, not only the app, but the entire process easier to understand and use.

Release date:

We are rolling out our new visual identity this autumn and at the end of the year we finish of with the release of the redesigned application.

Favourite new icon:

From the new app? The calendar icon for sure. A very very clean and simple shape yet unique.

The new calendar icon

The new calendar icon

Favourite song on Spotify:

Today*: Ben Macklin — The First (Original Mix)

Open in Spotify

*Not my favourite of all time because that really is a difficult question!

 

Meet our new colleagues!

It is Tuesday and NaturalCycles is growing fast as we have two new colleagues in the house! I’d like to introduce myself, Danijela, and Eliza the new communication manager, who Elina briefly introduced last week. Eliza will be spreading the word about NaturalCycles overseas and I thought you would like to get to know her a bit better.

Where are you from Eliza?
I’m from West London. For all you thinking about visiting, remember, West is Best!

How has this week been at NaturalCycles?
It’s been busy. But busy is good!  Lots of exciting things are going on at the NaturalCycles HQ and I am super happy to be a part of it!

What’s the most exciting part of your work? What are you looking forward?
I love creative writing. It allows me to get into the mind of the reader and challenge myself to write according to what they want to see. I write for my friends – if they enjoy can it then I think anyone can!

I’m looking forward to a NaturalCycles double page spread in all your favourite glossies!

Eliza!

Blank pages

And myself –  I’m Danijela! I’m graduating from a program called Digital Data Strategy at Hyper Island very soon. My job will be digital marketing at NaturalCycles so you will see a lot more from me! I’m looking forward of working with this team and doing what I love most – a mix of storytelling & data-strategy.

tuesday at naturalcycles

Have a nice Tuesday!

/Dani